The 2025 CX Landscape Report highlights AI’s role in delivering clear benefits in operational efficiency and elevating ...

New data from Ambs Call Center shows how missed calls cost SMBs thousands annually and offers strategies to recover lost revenue and customer trust. By quantifying these losses, we’re showing business ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

NiCE (Nasdaq: NICE) today announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE was rated the furthest for its ...

CallTower, a recognized leader in the Contact Center as a Service (CCaaS) market, today proudly announces the launch of its latest innovation, Ascend Teams Contact Center. Designed to meet the ...

SAN JOSE, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been ...

PALO ALTO, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced it has been positioned as a Leader in the 2025 Gartner™ Magic Quadrant® for Contact Center as a Service* (CCaaS) ...

NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on the evolving challenges ...