Cisco announced patches for nearly a dozen vulnerabilities, including two critical flaws leading to remote code execution.

Enhanced solution enables SBLI USA Mutual Life Insurance Company, Inc. to increase efficiency, better serve customers with improved call routing and on-screen information BASKING RIDGE, N.J., July 6 - ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.

ATLANTA--(BUSINESS WIRE)--Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution with carrier embedded capabilities that can ...

The contact center is the most important asset of an organization that lives or dies by the quality of its interactions with its customers, clients and prospects. A sample of 10 major omnichannel ...

10 January 2005Launches Contact Center Express, the company's first complete IP-enabled contact center solution designed solely for medium-sized businesses; extends the advanced customer service ...

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the global contact center solutions market since 2016 and the market is poised to grow by USD 5.45 billion during 2020-2024, accelerating at a ...

Call center supervisors are always busy, they need to monitor the queues, guide the agents, make sure customers are getting the answers they need and in a timely manner. Back in the days, when I was a ...