In the past, insurance companies used to focus on products instead of customers. Getting insurance or making a claim was a long and impersonal process, where customers often felt like just another ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint (VRNT) ® (NASDAQ: VRNT), The CX Automation Company™, today announced it signed a $13 million multi-year deal agreement with one of the top U.S. insurance ...

PHILADELPHIA/CNW/ - In a recent research study conducted by Forrester Consulting on behalf of Equisoft, findings reveal that life insurance companies are struggling to support manual processes in ...

Airkit, the leader in digital CX automation for the enterprise, today announced an industry-first solution suite for insurance carriers to rapidly deploy new digital self-service solutions for ...

All-around online services and the variety of new digital means require service providers to rethink their technology landscape. Insurance providers experience this need more vividly than others.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Digital transformation has been one of insurance companies’ key ...

Carriers aspiring to become more data-informed are experiencing an increasing need to trust their data. The significance of high-quality, mastered data is at an all-time high since it serves as the ...