Automated text-messaging systems supporting primary care patients following hospital discharge were associated with reductions in the use of acute care resources, a study found. Noting the ...

After years of using the phone tree system -- where one person is in charge of calling two people and each of those people must call two more, and so forth -- to spread information, staff at the ...

As my colleague John Fontana wrote in a recent story in Network World (link below), Linux-based messaging systems are catching on. Many users are starting to migrate to Linux-based servers for hosting ...

"Your call has been forwarded to an automatic voice message system. BOB MILLER is not available. To page this person, press 5 now. At the tone, please record your message." I spend more time talking ...

A viral TikTok posted yesterday revealed a robotic voice operating a Checkers drive-thru. The video sparked debate about the causes and consequences of automation. The video posted by user @joshmay, ...