Within five years, all 215 emergency dispatch centers across Ohio will upgrade to Next Generation 911, including 15 more counties this year. This is good news for anyone using a cell phone to call for ...

Nikki Martin is a six-year veteran 911 dispatcher for the Lane County Sheriff's Office who works holidays. Dispatchers handle ...

Hamilton County officials are about to open a brand-new Emergency Management Agency (EMA) building that will also serve as ...

Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on ...

When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to ...

Spokane's regional 911 service is seeking the use of an artificial intelligence system that would triage nonemergent Crime Check calls to help dispatchers, Spokane Regional Emergency Communications ...

DUBUQUE, Iowa (KCRG) - Dubuque celebrated the opening of its new 911 Emergency Communications Center with a ribbon cutting ceremony Thursday, marking the completion of a project the county has ...

Billie Shepperd was planning her daughter Sheila’s 60th birthday party in June 2020 when the phone rang. She had been imagining family members traveling from Washington, DC, to celebrate at the beach ...

MADISON COUNTY, Ala. (WHNT) — Calling 911 during an emergency can save your life, but what if you can’t talk on the phone? That’s where text to 911 comes in. In January 2022, the Alabama 9-1-1 Board ...

A dispatcher handles a call at the Ada County 911 Emergency Dispatch Center in Meridian in 2020. Ada is one of only two counties in Idaho not part of a new grant to get Next Gen 911, because it ...

911 dispatchers help guide Broome County residents through some of their toughest moments. From the emergency services department in the Town of Dickinson, dispatchers work long hours in a job that ...